Booking Conditions

1. BOOKING CONTRACT

When purchasing a product or booking a event with SB Vision, you are entering into a legally binding agreement on behalf of yourself and any guests. This agreement encompasses all transactions and services provided by SB Vision or third parties, including accommodations, transportation, event tickets, and additional services. By engaging in any transaction, you acknowledge and agree to be bound by the terms and conditions outlined in this Agreement, confirming that you are at least thirteen (13) years of age. Failure to agree to the Agreement means refraining from purchasing, enjoying, attending, or using any SB Vision services. SB Vision reserves the right to change or modify this Agreement at any time.

1. CLAIMS & COMPLAINTS

If you have a complaint about your event  notify our Support Team immediately for resolution. We are not liable for complaints that are not properly brought to our attention in a timely manner. Complaints must be submitted within 15 days of event completion via email to [email protected]. Any claims received after this period or through other channels may not be addressed.

1. EVENT TICKETS

Event Tickets are provided by third parties, and you must comply with their rules and regulations, as well as government protocols. You acknowledge that SB Vision is not responsible for events and that your admission can be refused or revoked by the third-party organizer. No refunds will be issued for denied access or ejection from an event. Reselling Event Tickets without consent is prohibited.

1. ADD-ONS

Add-Ons are provided by third parties, and you must adhere to their rules and regulations, as well as government protocols. Requests for specific services cannot be guaranteed. SB Vision may substitute services of similar quality if necessary. SB Vision is not responsible for over-bookings, but we will assist in finding alternative services. No refunds will be provided for denied access or ejection from an event or service.

1. REVOCABLE LICENSE

Your event is a revocable license from a third party, and they reserve the right to refuse admission or services to individuals who violate this Agreement, their rules, or applicable laws.

1. SEARCH, EJECTION, AND TERMINATION

You and your belongings may be searched by the third party providing goods/services upon entry to, or otherwise in connection with your attendance at, any event or premises in connection with your transaction at SB Vision, a third party, and/or the SB Vision website. You hereby consent to such searches by third parties and forever waive any and all related claims that could arise. If you elect to withdraw such consent to such searches, you may be denied access to the corresponding good, product, and/or service without refund or other compensation. Under certain facility rules, certain items may not be brought into certain events or premises, including, without limitation, alcohol, drugs, controlled substances, weapons, cameras, recording devices, laser pointers, strobe lights, irritants, and various forms of containers. Breach of this Agreement or any applicable third party’s terms, conditions, or policies may result in termination of your license to attend the corresponding event or activity or otherwise enjoy the applicable good, product, and/or service, without refund or other compensation.

1. PRICING & CORRECTION

SB Vision endeavors to publish and maintain accurate prices and information for its services. In the event, however, that a service is listed or provided at an incorrect price or with incorrect information due to typographical error or other error in pricing or service information received from our affiliates and/or providers, SB Vision retains the right to refuse or cancel any purchase for such services. SB Vision shall have the right to refuse or cancel any such purchase whether or not the order has been confirmed and/or your credit card charged. If your credit card has already been charged for the purchase and your purchase is canceled because of incorrect information, SB Vision will promptly issue a credit to your credit card account in the amount of the charge.

1. THIRD PARTIES

The SB Vision website and other SB Vision documents display information provided by third parties, and we cannot check or guarantee the accuracy of such information. Many of the goods and/or services which make up your Trip are provided by third parties in accordance with their own terms and conditions, which may limit or exclude such third party’s liability to you. You understand that any violation of any third party’s terms and conditions may result in the cancellation of your purchased good and/or service, denial of access to the applicable products/services, forfeiture of all monies paid, and/or debiting of your account for any costs we incur as a result of such violation. SB Vision’s display of product options offered by third parties does not imply, suggest, or constitute any sponsorship, recommendation, or approval of such third party or its goods or services by SB Vision. You agree that SB Vision is in no way responsible for the accuracy, timeliness, or completeness of information it may obtain from these third parties. You acknowledge that some third parties offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activity.

1. EVENT CANCELLATION, POSTPONED OR RESCHEDULED

In the event that the third party honors a refund for the Event Ticket portion of your purchase, SB Vision will issue a refund to you on the original method of payment (and, if made via a payment plan, the most recent form of payment) for the Event Ticket portion of your event ONLY – no other portion of your event  is eligible for a refund. For example, if your event includes an Event Ticket, Hotel Accommodations, and an Add-On, and the underlying event is canceled, you are only entitled to a refund of the Event Ticket portion of your event and will not receive a refund for the Hotel Accommodations and/or Add-On. If the Event is postponed or rescheduled, you should check with the Event producer to obtain information on the Event and whether they are eligible for a refund or transfer.

WITHOUT LIMITING THE FOREGOING, IF A THIRD PARTY GOOD AND/OR SERVICE IS CANCELED, IN WHOLE OR IN PART, RAINED OUT, POSTPONED, OR RESCHEDULED, AND THE GOOD AND/OR SERVICE WAS PART OF AN SB VISION EVENT, THEN SB VISION WILL MAKE REASONABLE EFFORTS TO CAUSE THE APPLICABLE THIRD PARTY TO ISSUE A REFUND FOR THE VALUE OF SUCH GOOD AND/OR SERVICE IF POSSIBLE; HOWEVER, NEITHER SB VISION NOR ANY APPLICABLE THIRD PARTY WILL BE OBLIGATED TO ISSUE YOU A REFUND FOR THE AFFECTED PORTION, OR ANY OTHER ASPECT, OF YOUR EVENT.

1. CANCELLATION BY CLIENT

The event is non-refundable – if you elect to cancel the event or the event is canceled due to your failure  to finalize your event as set forth in Section 8 above, or any portion of the event , no refund will be given for any reason or under any circumstances. There are no exceptions to this cancellation policy, including but not limited to reasons related to weather; terrorism; civil strife or unrest; airline default; strikes; personal, family, or medical emergencies; or any other circumstances beyond our control. This means that even if you cancel because of medical issues, virus, sickness, quarantine, travel restrictions/warnings, fear of traveling, or any other reason, your booking will be subject to this cancellation and refund policy. If you are quarantined or a supplier refuses services if you exhibit symptoms of or test positive for infectious disease, we cannot provide refunds for any unused portion of your event . Moreover, we will not have any liability to you nor owe you any refund or compensation for loss, damage or injury, or anything else if you are infected with an illness, disease, or sickness during your event, or if a third party refuses services (e.g., lodging or transport) because you show symptoms of or test positive for infectious disease or illness before, after, or during your event . For example, we will not be liable to you if you are: infected with a virus such as a coronavirus at Hotel Accommodations that we book for you, refused service at Hotel Accommodations, or are unable to board a plane to or from your event for showing symptoms of a communicable illness such as a cough or fever, denied entry by a government or municipality, required to self-quarantine, or for any other reason.

1. CANCELLATIONS AND CHANGES BY SB VISION

SB Vision reserves the right to cancel, alter, or postpone events without notice. We are not responsible for expenses or penalties associated with services booked separately. If a event is canceled or changed by SB Vision, refunds may be offered for the portion paid, excluding unrecoverable costs. We incorporate a non-refundable planning fee into the event price.

1. IMAGES RELEASE AND SOCIAL MEDIA

You agree that SB Vision may use, re-use, link, repost, and/or reproduce any images, photos, videos, or written content (e.g., blog posts, articles) that you send to us or post online (including on social media) or which are captured by our guides, event leaders, and/or other clients (whether of you individually or in a group) (referred to as “Content”). SB Vision may use the Content for promotional purposes worldwide without charge and without your right to inspection, in various mediums such as print, electronic media, or the internet. While we will strive to provide attribution when possible, we do not guarantee it. If you do not wish to grant this right to SB Vision, you must contact us in writing before your event begins and explicitly opt out of this section.